Ordering
All orders are placed on-line through the website.
Payment
We accept credit card, debit card and PayPal for payment only.
Shipping
We ship only within the USA at this time.
Orders usually ship within 1 business day after placement of order. Once your order ships, you will receive an email with the tracking information.
We ship by both UPS and USPS depending on size and destination of the order. Orders shipped via UPS will receive an automated email sent by UPS with the tracking information. Smaller residential orders, may ship via USPS Priority mail and tracking information will be emailed once the order is processed.
Product Returns
We can only accept returns of unopened products within 15 days of receipt. Return shipment is the responsibility of the customer. All returns are either handled as a refund back to method of payment or as a store credit upon receipt. Please contact us before returning any items.
Product Warranty
Product are sold on an 'As-Is' basis.
With that legalize stated, we strive to fairly represent products on our website and to deliver that product to our customers. In the case where ProtoSupplies.com clearly drops the ball, we will use our discretion to make it right for our customer.
Teensy microcontroller specifics: PJRC, the manufacturer of the Teensy, warranties manufacturing mistakes by PJRC. Similarly, if ProtoSupplies.com modifies the Teensy, such as to add additional memory, we test and warranty those changes to also work properly when the product is first used. Basically, the warranty covers out-of-box type failures.
The warranty is not an insurance policy covering damage that may occur during use of the Teensy that was in good condition when it was first received. This is because there are many ways to accidentally damage the Teensy which are outside of the manufacturers control.
In the case of ProtoSupplies.com manufactured products which have SKUs starting with PSB or PSA, we do warrant that they will be free from manufacturing defects for a period of thirty (30) days following the date of delivery to you. We will replace, repair or credit you for any confirmed defective product at our option. Please contact support@protosupplies.com with any issues.
In the case of Products not manufactured by ProtoSupplies.com that have manufacturer warranties, those are passed through to the customer to the extent allowed by the law. Those warranties would be addressed directly with the product manufacturer.
Any warranty will not apply if product fails or is damaged after delivery due to accident, abuse or misuse.
Safety
Electricity and some components and tools used in electronics are inherently dangerous. Your safety is your own responsibility, including proper use of equipment and safety gear and determining if you have adequate skill and experience for the project that you are undertaking.
Technical Support
Technical support is available on a limited basis and is handled via email by contacting support@protosupplies.com
Contact Information
If you have any questions about these terms, please contact us using our 'Contact Us' page or by emailing support@protosupplies.com
Privacy
We store your order history, shipping and billing addresses, phone number and email. This information is used for the sole purpose of providing good support for our customers and is never given or sold to any third party.
Credit card information is not stored or used on our website. All payment processing and information storage is handled via a secure encrypted link directly with our credit card processing company which is Stripe. PayPal payments are similarly transacted directly via PayPal.
Third-Party Links
In an attempt to provide increased value for our customers, we may provide links to third-party websites which have additional information related to the subject at hand that we think may be useful. We do not use click-bait or affiliated links. Since we have not control over those linked websites, if you use them you do so at your own risk.
Accuracy of Information
We do our best to ensure that information is on ProtoSupplies.com is complete and accurate, but we cannot guarantee that all information is complete, accurate or current.
We welcome feedback on errors or improvements to our content. Please email to support@protosupplies.com
No Liability
To the maximum extent permitted under applicable law, ProtoSupplies.com and its suppliers shall not be liable to you or any third party, for any indirect, exemplary, special consequential or incidental damages of any kind arising in any way out of use of the products.
Revisions to these Terms of Service
These terms of service may be revised at any time and from time to time by updating this page.