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Shipping & Returns

Shipment Methods

ProtoSupplies.com ships either using UPS Ground or USPS Priority Mail depending on the size and destination of the shipment.

Processing and Shipping Times

We ship orders as soon as possible.  If the order is placed by 1PM PST, it will usually ship the same day.  Orders placed later will ship the following business day.

All orders shipped via UPS Ground will typically arrive within 2-5 business days depending on where you are located relative to our shipping location on the West coast.  West coast customers will typically receive parts within a couple of days while East coast customers will typically require the full 5 days.

Smaller orders that fit into a small flat rate box or those going to a PO Box may be shipped via USPS Priority Mail.  Priority Mail usually takes 2-3 days for delivery once shipped.  

Once your order ships, you will receive an email with the shipment method, tracking information and expected delivery date.

Please note:  ProtoSupplies.com does not have a retail store.  Orders are not available for local pick-up.

Shipping Costs

Orders of $75 or more are shipped for free!

Orders under $75 are shipped for a flat rate of $9.95 with no minimum order requirement.

UPS express shipping can be quoted.  In that case, actual shipping costs are charged and a PayPal invoice is sent to pay for any additional shipping before the order is shipped.

Shipping Area

We currently ship within the USA including all 50 states and US territories including Puerto Rico, Guam and US Virgin Islands.   Shipments to Alaska, Hawaii and US territories usually go by USPS.

We do not normally ship internationally, but we can quote shipping to Canada upon request.  There are international shipping companies that can be used by international customers to place orders from companies that ship to the USA only.  www.myus.com is one such company.  The customer is responsible for the international portion of the shipping, VAT, duties or other international shipping expenses.

All UPS shipments must ship to a street address and not a PO Box.  Shipments to a PO Box must go by USPS Priority Mail.

Returns

To arrange for a return use the 'Contact Us' form or send an email to support@protosupplies.com.

We can only accept returns of unopened and unused kits and products within 30 days of receipt.  Customers are responsible for any return shipping costs.  Upon receipt and inspection to verify condition, a refund back to the original method of payment will be issued.

If the item is received in a condition where it cannot be restocked, the refund will be in the form of a store credit that will be adjusted to reflect the current value.

If the product is being returned as being damaged in shipment or defective, the return will be processed and we will repair, credit or exchange the item(s) as needed.

General Return Guidelines

Please arrange for an RMA by contacting us prior to sending any returns back to us.

Returns must include any cables or other accessories originally provided with the product.

Items that are modified or damaged though misapplication or abuse such as reversing power leads and releasing the magic smoke are not eligible for return.

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