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Shipping & Returns

Shipment Methods

ProtoSupplies.com primarily uses UPS Ground for shipment, but we may also elect at our option to ship your order via USPS Priority Mail.

Processing and Shipping Times

We ship orders as soon as possible and usually by the following business day after the order is placed.

All orders shipped via UPS Ground will typically arrive within 5 business days depending on where you are located relative to our shipping location in Portland Oregon.  Left coast customers will typically receive parts within a couple of days while right coast customers will typically require the full 5 days.

Smaller orders or those going to a PO Box may be shipped via USPS Priority Mail.  Priority Mail may take 3-5 days for delivery once shipped.

Once your order ships, you will receive an email with the shipment method, tracking information and expected delivery date.

Please note:  ProtoSupplies.com does not have a retail store.  Orders are not available for local pick-up if you are located in the Portland Oregon area.

Shipping Costs

Orders of $50 or more are shipped for free!

Orders of $25 to $49.99 are shipped at a reduced rate of $4.95.

Orders under $25 are shipped for $9.95.

Shipping Area

We currently ship within the USA including all 50 states  We do not ship internationally.

All UPS shipments must ship to a street address and not a PO Box.  Shipments to a PO Box must go by USPS Priority Mail.

Returns

To arrange for a return use the 'Contact Us' form or send an email to support@protosupplies.com.

We can only accept returns of unopened and unused kits and products within 30 days of receipt.  Customers are responsible for any return shipping costs.  Upon receipt and inspection to verify condition, a refund back to the original method of payment will be issued.

If the item is received in a condition where it cannot be restocked, the refund will be in the form of a store credit that will be adjusted to reflect the current value.

If the product is being returned as being damaged in shipment or defective, the return will be processed and we will repair, credit or exchange the item(s) as needed.

General Return Guidelines

Please arrange for an RMA by contacting us prior to sending any returns back to us.

Returns must include any cables or other accessories originally provided with the product.

Items that are modified or damaged though misapplication or abuse such as reversing power leads and releasing the magic smoke are not eligible for return.

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