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F.A.Q.

Ordering & Wishlists

Major Credit Cards, Debit Cards and PayPal are all accepted.

There is no minimum order requirement.

The product page displays the quantity in stock next to the Add To Cart button.

Most items cannot be backordered.  If the item is not in stock, you will not be able to add it to your cart.  For large special orders, we can enable the item to be backordered on a case-by-case basis.

In cases where we make custom variations of the product, such as with some of the Teensy products, we may enable backorders because we know we can fulfill the backorder within a day or two. 

Contact us with your quantity requirements.  We can usually service large special orders within 3 weeks

Headers may be shipped loose.  If that is the case, it will be stated on the product page.

This is because it leaves several options open for mounting them such as on top or the bottom of the board or there may be several styles provided to chose from such as straight or right-angle.  In some cases people may not want them installed at all if wires will be soldered to the holes.  It also helps avoid bending pins during shipment.

If you want us to solder them on for you, we are happy to do it just let us know in the comment section when you place an order or send us an email at support@protosupplies.com.  If they can be mounted multiple ways, be sure to let us know how you would like them mounted.

A wishlist is a list of items that you are interested in, perhaps because you may want to order them in the future or share your list with friends.  To place an item on your wishlist, select 'Add to Wishlist' link which is just below the 'Add to Cart' button on the product page. 

To see your wishlist, go to INFO/My Account

No, but the wishlist will show you the current stock quantity for any items on your list.

There is an 'Add to Cart' button next to each item on your wishlist.

If you want to delete an item from your wishlist, select the 'x' to the left of the item.

If the order has not yet shipped (you have not yet received an email with the tracking number), then you can place a new order for the items that you want to add.  We will combine the orders and ship them together.  Generally it is best to get the additional order in before 1PM PST to catch the original order.

To avoid being charged a 2nd shipping charge, enter the coupon code 'WILLCALL' in the CART before you checkout and that will remove the 2nd shipping charge.  In some cases, you may also need to select the free shipping option at the bottom of the page.  This coupon cannot be used to remove the initial shipping charge.

If you do get charged two shipping charges, or if the combined orders qualify for free shipping, we will refund the difference back to your method of payment.

Currently, only WA state customers are charged sales tax.  The amount of sales tax charged will depend on the tax rate in your local area.

If you are a tax exempt customer, you can file for a tax exemption.  See next FAQ for more info

If you are a tax exempt business in WA state, you can apply for tax exemption by following these steps:

  1. Sign-up for an account if you have not already and log into your account.
  2. On the top menu go to INFO and then MY ACCOUNT.
  3. On the left side of your account page, select TAX EXEMPTION.
  4. Provide basic reason for tax exemption such as "reseller" in EXEMPTION REASON box.
  5. Under TAX CERTIFICATE choose your tax exemption document such as reseller permit which must be PDF or DOC and press SUBMIT TAX INFO button.  If this box is not available to upload the document, email your document to support@protosupplies.com.
  6. At the top of the page it will say status PENDING.
  7. Once your exemption is approved, you will receive an email notifying you and the status will now say APPROVED
  8. On the Checkout page when placing an order, you will need to check the 'Do you want to include tax exemption?' box and any tax will be removed.

You can checkout as a guest without registering.

If you want to create an account, you can do that on the Checkout page by checking the box 'Create an account?' just under where you enter your email address.

Alternatively, if you want to create an account without checking out, you can register on the INFO / MY ACCOUNT page.

Shipping

Orders of $199 or more are shipped FREE!

Orders under $199 are shipped for a flat rate of $12.95

Expedited UPS shipping can be quoted or we can expedite ship on your UPS number if you have one.

We currently ship within the USA including all 50 states and US territories including Puerto Rico, Guam and US Virgin Islands.   Shipments to Alaska, Hawaii and US territories normally go by USPS.

We do not normally ship internationally, but we can quote shipping to Canada upon request.  Some international customers use freight forwarders to buy products in the USA from companies that do not normally ship internationally.  They provide a USA address for us to ship to, and they then take care of shipping the products internationally.   www.myus.com is one such company.  Google 'how to buy from USA' for more information.

All UPS shipments must ship to a street address and not a PO Box.  Shipments to a PO Box must go by USPS Priority Mail.

Orders are typically shipped same day if the order is received by 1PM PST on a business day and will ship by the next business day for later orders.  Once your order is shipped, you will receive a confirmation email with the tracking information.

We ship by either UPS Ground or USPS Priority mail.  Smaller residential shipments usually ship via USPS Priority mail which has tracking and is insured and usually gets there faster than UPS.

We can ship via UPS expedited shipping upon request.  Contact us for estimated shipping.

For orders shipping to the West half of the country via UPS Ground, they will typically be received in 1-3 days.  For orders going to the East half, they will usually be received within 4-5 days.

Orders shipped via USPS Priority Mail will typically arrive in 1-3 days on the West half and 2-3 days for the East half.

We ship with the package marked as 'no signature required' so it will be left on our doorstep or mailbox if you are not home.  If you would prefer to only have the package left if you are home to sign for the package, please add that to your comments when you place your order.

Local pickup is not an option.  ProtoSupplies.com does not have a retail store and all orders are shipped to customers by UPS or USPS.

Returns and Support

We accept returns of unopened and unused products only for a period of 30 days after shipment.  To request a return, email support@protosupplies.com or use the Contact Us form before returning any items.

You are responsible for paying for the return shipment.  Once the product is received by us, if it arrives in condition to be restocked, your original method of payment will be credited for the item(s).  If the item is not in condition to be restocked, the amount credited will be adjusted to reflect the condition the parts are received in and it will be issued as a store credit rather than refund.

You can email support@protosupplies.com or use the Contact Us form.  We will get back to you as quickly as we can.

Due to the nature of the parts that we offer and the unknown conditions that they may be subjected to once delivered, all products are sold 'as-is'.  Everything is new and unused other than perhaps having gone through our test process.  If you do feel that you have received a dud, we will of course work with you to resolve the issue.

For ProtoSupplies.com manufactured products, we offer a 30-day warranty for defects in materials or workmanship.

Some products may come with a warranty from the manufacturer which are passed through to the end user.

If the item was damaged in transit, be sure to keep the packaging and items.  Send a picture of the damage and any pertinent info to support@ProtoSupplies.com to file a claim.

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