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F.A.Q.

Ordering & Wishlists

Major Credit Cards, Debit Cards and PayPal are all accepted.

There is no minimum order requirement.

Increment the UP arrow and the qty will stop at the number in stock.  You can also enter the number you want and select 'ADD TO CART'.  A dialog box will tell you the maximum that you can order.

Items cannot be backordered.  If the item is not in stock, you will not be able to add it to your cart.

Contact us with your quantity requirements.  We can usually service large special orders within 1-2 weeks

Headers may be shipped loose.  If that is the case, it will be stated on the product page.

This is because it leaves several options open for mounting them such as on top or the bottom of the board or there may be several styles provided to chose from such as straight or right-angle.  In some cases people may not want them installed at all if wires will be soldered to the holes.  It also helps avoid bending pins during shipment.

If you want us to solder them on for you, we are happy to do it just let us know in the comment section when you place an order or send us an email at support@protosupplies.com.  If they can be mounted multiple ways, be sure to let us know how you would like them mounted.

A wishlist is a list of items that you are interested in, perhaps because you may want to order them in the future or share your list with friends.  To place an item on your wishlist, select 'Add to Wishlist' link which is just below the 'Add to Cart' button on the product page. 

To see your wishlist, go to INFO/My Account

No, but the wishlist will show you the current stock quantity for any items on your list.

There is an 'Add to Cart' button next to each item on your wishlist.

If you want to delete an item from your wishlist, select the 'x' to the left of the item.

If the order has not yet shipped (you have not yet received an email with the tracking number), then you can place a new order for the items that you want to add.  We will combine the orders and ship them together.

To avoid being charged a 2nd shipping charge, enter the coupon code 'WILLCALL' in the CART before you checkout and that will remove the shipping.

If you do get charged two shipping charges, or if the combined orders qualify for free shipping, we will refund the difference back to your method of payment.

Shipping

Orders of $75 or more are shipped FREE!

Orders under $75 are shipped for a flat rate of $9.95

Expedited UPS shipping can be quoted.

We currently ship within the USA including all 50 states and US territories including Puerto Rico, Guam and US Virgin Islands.   Shipments to Alaska, Hawaii and US territories go by USPS.

We do not normally ship internationally, but we can quote shipping to Canada upon request.

All UPS shipments must ship to a street address and not a PO Box.  Shipments to a PO Box must go by USPS Priority Mail.

Orders are typically shipped same day if the order is received by 3PM PST on a business day and will ship by the next business day for later orders.  Once your order is shipped, you will receive a confirmation email with the tracking information.

We ship primarily by UPS Ground, but small orders and residential shipments may ship via USPS Priority mail.

We can ship via UPS expedited shipping upon request.  Contact us for estimated shipping.

We are located in Portland OR.

For orders shipping to the West half of the country via UPS Ground, they will typically be received in 2-3 days.  For orders going to the East half, they will usually be received within 4-5 days.

Orders shipped via USPS will typically arrive in 1-2 days on the West half and 2-3 days for the East half.

We ship with the package marked as 'no signature required' so it will be left on our doorstep if you are not home.  If you would prefer to only have the package left if you are home to sign for the package, please add that to your comments when you place your order.

Returns and Support

We accept returns of unopened and unused products only for a period of 30 days after shipment.  To request a return, email support@protosupplies.com or use the Contact Us form before returning any items.

You are responsible for paying for the return shipment.  Once the product is received by us, if it arrives in condition to be restocked, your original method of payment will be credited for the item(s).  If the item is not in condition to be restocked, the amount credited will be adjusted to reflect the condition the parts are received in and it will be issued as a store credit rather than refund.

You can email support@protosupplies.com or use the Contact Us form.  We will get back to you as quickly as we can.

Due to the nature of the parts that we offer and the unknown conditions that they may be subjected to once delivered, all products are sold 'as-is'.  Everything is new and unused other than perhaps having gone through our test process.  If you do feel that you have received a dud, we will of course work with you to resolve the issue.

For ProtoSupplies.com manufactured products, we offer a 30-day warranty for defects in materials or workmanship.

Some products may come with a warranty from the manufacturer which are passed through to the end user.

If the item was damaged in transit, be sure to keep the packaging and items.  Send a picture of the damage and any pertinent info to support@ProtoSupplies.com to file a claim.

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